Machine Experience

Machine Experience — Making the web work for AI agents and everyone else

MX: Machine Experience

Making the web work for AI agents and everyone else.

AI agents are becoming a new consumption layer for enterprise digital platforms — interpreting, transforming, comparing and acting on information on behalf of users, teams and systems.

AI agents are visiting your site right now.

When they succeed, they build computational trust and return — recommending you more confidently each time. When they fail, they route around you permanently.

The invisible users are here

AI agents don’t click, don’t scroll, and don’t forgive ambiguity. They parse your HTML, evaluate your metadata, and make decisions in milliseconds.

Now you can see them

Machine Experience makes the invisible visible. Understand how agents interpret your pages, where they succeed, and where they fail.

Now they can see you

MX gives you the language, principles, and patterns to design digital systems that machines can read, trust, and act on.

The MX Book Series

Three books. One discipline. From introduction to full specification.

MX: The Intro book cover

MX: The Intro

The starter guide to building a web that works for AI agents and everyone else.

Free — Advance Preview

Download Free
MX: The Handbook book cover

MX: The Handbook

Everything you need to design the web for AI agents — and everyone else.

£35.00

Buy Now
MX: The Protocols book cover

MX: The Protocols

The formal patterns and field-level specifications for an AI-readable web.

Available 1 July 2026

The Author

Tom Cranstoun — The Machine Experience Authority

Tom Cranstoun

Tom Cranstoun has shaped the technology industry for over 40 years, building products and systems used by millions. A long-standing member of the CMS Experts community, he has worked with organisations including Nissan, Ford, Jaguar Land Rover and Twitter/X.

Available for consultancy, training, and speaking engagements.

Learn More